FAQ
Q: What types of products do you offer?
A: We offer a wide range of skincare and cosmetic products designed for all genders, including serums, face masks, moisturizers, and makeup essentials.
Q: Are your products safe for all skin types?
A: Yes! Our products are carefully formulated with natural and scientifically proven ingredients to be safe and effective for all skin types.
Q: How can I place an order?
A: Simply browse our online store, select your favorite products, add them to your cart, and proceed to checkout using your preferred payment method.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
Q: How long does shipping take?
Domestic orders usually arrive within 5–7 business days, while international shipping may take 10–15 business days. You’ll receive a tracking number once your order is shipped.
Q: Can I track my order?
A: Yes! After your order is shipped, we’ll send a confirmation email with a tracking link so you can monitor your package in real time.
Q: Do you offer returns or exchanges?
A: Absolutely! You can return or exchange products within 14 days of delivery, provided they are unused and in their original packaging.
Q: What if I receive a damaged or incorrect product?
A: If your order arrives damaged or incorrect, contact us within 48 hours with your order number and photos. We’ll arrange a replacement or refund immediately.
Q: Are your products suitable for sensitive skin?
Yes! Many of our products are formulated to be gentle and soothing, ideal for sensitive skin. We recommend doing a patch test first for best results.
Q: Do you offer international shipping?
Yes! We ship worldwide. Shipping times and costs vary by location, and you’ll see the estimated delivery details at checkout.